Admiralty Chimney Scheduling Policies
When you contact the office via phone, email, website, Angie’s list, Home Advisor, or Facebook, you will be given dates and times that we have available to come out to your home. These dates and times are subject to change at ANY time, the primary reason being the weather. We always do our best to work with your schedule to meet your need.
You may contact us via phone at 603-594-0400, Monday - Friday from 9:00 to 5:00 pm; or leave us a voice message Saturday – Sunday, and we will call you back as soon as possible.
We schedule crews of 1-2 technicians 5-6 days a week. We do not schedule inspections/cleaning or estimates on weekends.
All appointments are scheduled by the property's location, and according to the services to be provided.
An average estimate or inspection/cleaning takes roughly an hour, we block appointments in one-hour time frames, however, to avoid problems with our techs running late or you having to be late, we ask that you be available for 45 minutes on each side of the appointment to allow for unforeseen problems if the previous appointment runs over the allotted time. If this should happen our techs will call and notify you.
We do inspections, cleanings, estimates, and installations year-round. Masonry can only be done when the weather is consistently over 40 degrees, with no rain in sight (typically April - October).
We do provide estimates for masonry thought-out the year. Many of our customers have estimates done in the fall-winter months, so when spring comes around they have paid a deposit, and are on the spring schedule for completion.
It is not unusual during our busy season (September-December) for wait times longer than two weeks to get on the calendar. We do our best to accommodate everyone that calls.
We are at the mercy of the weather, traffic issues, logistical scheduling conflicts, and unforeseen circumstances. We strive to make it to our appointments on time but, there will be times beyond the technician’s control. In these instances, you will get a call from either your technician or our office staff.
There are many reasons that we may need to reschedule your appointment, the primary reason will be weather related; should this happen the owner of the company determines at 7 am. If the conditions warrant calling off the day, pushing appointments back, or rescheduling certain portions of the day (morning or afternoon), you will receive a phone call and we will try to reschedule as soon as possible.
Other reasons include:
Vehicle malfunctions or accidents
Personnel issues – call-outs, vacations, illnesses, etc.
Appointments scheduled before yours running long or need additional emergency services
We do our best to reschedule your appointment within the same week but, depending on the season, that is not always possible.
If you are having an estimate done that does not require us to enter the home, you do not have to be present. We can write it up and email it to you.
Anything involving your furnace or estimates for liners and appliance installations will require us to enter the home, and you will need to be present.
Annual Inspections & Cleanings
The technicians will need to get into your house to do a chimney inspection/cleaning. Someone needs to be present for this to happen; they need to be 18 or older.
If you requested an inspection for the sale of a property:
The current homeowner or the designated real estate agent must be present at the time of the inspections. We can send a copy of the inspection report to the buyer, but only with the present owner's consent.
Reoccurring / Annual Customers
Once you have had an inspection/cleaning with Admiralty we will contact you annually, as a courtesy, to let you know you are due again for an annual inspection; it is up to you if you need or want it done.
Liner Installation Customers
If your chimney liner is installed by us, the manufacturer’s warranty is good for a lifetime. But it is contingent upon your having annual inspections of the liner and a chimney cap in place.
You can choose not to have the inspections, but please keep the warranty restrictions in mind, as well as chimney safety standards.
We accept cash, checks, debit & credit cards.
We ask that payment be made at the time of your services with either cash or a check, but, if you are not there when the technicians leave, we will send you an invoice, via email, and you can mail us a check or pay with a credit card on-line.
To use a credit card there is an additional 3.5% convenience fee assessed to all credit card charges to cover processing fees.
If you agree to the fee, you can give the technician your card to swipe on-site, or you can call into the office to have the card run by our staff.
All liner installations and major projects require a deposit or down payment, to order the materials before beginning the project. The technicians will inform you of the price of the down payment. However, as a rule of thumb, this amount is at least half of the estimated cost of the project.
The office staff will either call and/or email you the day before the appointment as a reminder. If you don’t receive a confirmation contact the day before it is probably because we are expecting inclement weather the next day and we need to wait until that day to see how the weather will be.
No masonry services of any kind can be performed in the rain or if the temperature is below 40 degrees.